Frequently asked questions
We always watch our swimmers. Why do we need a w20?
A drowning can happen in just seconds. It is typically silent and without noticeable movement or actions by the victim. In reality it's nothing like what is depicted in movies or on TV. To most people a drowning victim simply looks like a person swimming or playing underwater. This makes it very difficult to detect, even for trained professionals.
Won't having the w20 make caregivers more complacent?
We have found that most people feel less stress and pressure when WAVE is supporting their efforts to provide a safe swimming environment. We believe that having less stress means a better experience which equates to more effective lifeguarding.
We're great swimmers. Why do we need a w20 and wear Trackers?
My swimmers don't go underwater. Do they need to wear Trackers?
Do those Trackers really stay on?
Should a Tracker fall off, it will float, and most swimmers intuitively put the Tracker back on.
Kids will be kids. Won't they resist wearing Trackers or intentionally creating false alerts?
Our take is that setting off the WAVE alert is no different from setting off a fire alarm and should be treated as such. For those pranksters that intentionally cause an alert, we have found that swift removal from the water quickly corrects that behavior.
Is wearing a Tracker or Goggle Clip safe?
How does WAVE monitor non-swimmers?
For non-swimmers (including pets) your w20 will monitor small wearables called Toddletags.
If the wearer enters the water and the Toddletag is submerged, the w20 will immediately notify you.
Is the w20 only for pools?
Our WAVE systems work in all types of water including indoor/outdoor pools, hot tubs, lakes, rivers and the beach (oceans, bays, etc.).
Depending on size and depth, the WAVE w20 will even work in bathtubs (please test prior to using).
Does the w20 stop drowning?
The w20 is a tool that to help people prevent accidents. Only a human can intervene to rescue a victim and stop a drowning.
NEVER LET ANYONE SWIM ALONE REGARDLESS OF THEIR AGE OR ABILITY.
How do we know if the wearables are working?
The WAVE wearables are automatically activated when they detect motion, and enter a sleep mode to preserve battery life when not in use. (However while in sleep mode the w20 still monitors the wearable's status and battery level.)
If a wearable is not working for some other reason, you will not be able to see it listed in the WAVE app.
If a wearable appears to be damaged in any way immediate discountinue using it and remove it from the system using the WAVE w20 Management App.
How long do wearables last? How do I replace them?
The wearables have a (non-replaceable) internal battery that is projected to last a very long time of 18 months based on swimming every day for 8 hours.
When the battery level gets low, the WAVE w20 Management app will notify you that the wearable needs to be replaced. You can order new wearables anytime at our online store.
You may also choose to participate in one of our subscription services plans which may include automatic wearable replenishment as specified intervals.